What to Expect from your Service Call

What to Expect from your Service Call

One of the most common questions, and one of the things that varies the most from company to company, is about how the service call will actually happen. There is not an industry-standard procedure and every company does it a little bit different. So, this week’s blog is dedicated to exactly what to expect when Guinco Service has been requested.

As Soon as We Receive the Call

We start the pre-diagnosis process.  What this means is we have a full-time, experienced technician who reviews every single service request.  This comes in handy when we feel a part might be needed that isn’t currently in stock.  Then we can order said part(s) before we arrive at your home.  Our goal is always a one trip repair!  

Day Before Arrival

Following the scheduling of your service call, you’ll receive a confirmation email with the name and photo of the exact service tech who will be showing up at your door the day you are scheduled.

Day of Appointment

  1. You’ll receive an automated call letting you know we’re on our way.
  2. Our clean & organized Guinco van will arrive, proudly displaying the Guinco Penguin.
  3. Your uniformed tech will arrive with their ID badge at your door, put on their shoe protectors and hand you their business card.
  4. Once inside, your certified tech will observe the issue and ask any necessary follow-up questions.
  5. Your tech will work diligently to diagnose, evaluate, and service your appliance.
  6. Our vans are stocked full of the most common repair items, and most of the time we’ll have the part that you’ll need.
  7. If you’d like to avoid future costs (and who wouldn’t) our tech will talk to you about ServiceSentry, our extended service agreement for qualifying appliances.

Day After Arrival

You’ll receive an email with a digital copy of your receipt and list of the services performed.

Hopefully this gives you a better idea of what your Guinco experience will be like, and shows off exactly what makes us different. If you’d like to schedule a call, you can take care of it at Guinco.com, or call us at 844.3.GUINCO. As always, Thank You for Letting Our Family Help Yours!

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