You’re all excited to get started on your piles of laundry you’ve been putting off for a few days. Wait… did you just read that right? Who actually gets excited about laundry?! Your buzzer just went off on your washer and you’re ready to switch loads but upon getting close to the washer, you step into a puddle of water. That’s not what you wanted and now you go into panic mode trying to figure out just what could have happened. Well, we’re about to nerd out over here and give you some troubleshooting tips before you throw in the towel and call in the professionals.
- Washer is not level – Simple fix. It could have been thrown off balance during a vicious load of laundry. Double check to make sure it’s level, if not, we suggest leveling it before taking another shot.
- Hoses are not tight – Double check the hoses to your machine. Make sure they’re snug before trying another load.
- Defective drain hose connection – First thing’s first, pull the drain hose from the washer cabinet and properly secure it to a drainpipe or laundry tub. Make sure you’re not placing any tape or makeshift covering over your drain opening.
- Washer not loaded properly – Make sure you’ve loaded your washer per your Use and Care Guide. If your load was uneven, it could have knocked your basket off kilter resulting in splashes to your floor. And make sure you’re not stuffing items into your washer.
If you’re still having some issues, you may have a clog in your drain or piping to which we suggest calling in a plumber. If you’re not comfortable making that decision, one of our professional technicians can come out and properly diagnose your leaking water issue. We also strongly recommend utilizing the Use and Care Guide provided by your unit’s manufacturer for how to properly utilize your washer and for troubleshooting custom to your unit.