Not all service companies are created equal. When you have an appliance issue, who you call to fix it is of the utmost importance. There are certain steps that should be considered to make sure that you’re getting your appliance fixed for the first (and only) time.
The Dallas/Fort Worth appliance repair market is pretty dense. Cutting through the cloud of information to make the best choice can be difficult. We get it, and we’re here to help.
Let’s say your refrigerator isn’t keeping your food cool, or your stovetop is refusing to heat up. By nature, these problems need to be fixed as quickly as possible, but speed shouldn’t be your only concern. Working with an appliance repair company that can do it right the first time, and leave you with the information necessary to preventing further damage, is just as important as quick work.
There are three key elements to consider when looking for the right appliance repair company to fill your needs in North Texas and beyond.
- What are their word-of-mouth referrals like?
- Do they use professional pricing guidelines?
- How do they minimize costs?
Word-of-Mouth Referrals.
So, we’ll start off with the topic of word-of-mouth referrals. Ensuring quality repair jobs starts with seeking a well regarded, reputable company. Arguably the best way to learn about a company’s reputation is to simply ask. Asking someone whose opinion you trust will typically garner the most honest feedback. You should be asking your friends, family, coworkers, or even neighbors. Sites like Angieslist.com, or the BBB.org can be useful tools as well, especially as it relates to your greater area.
Professional Pricing Guidelines.
There is no universal standard for appliance repair pricing. Prices vary from company to company for a multitude of reasons. When considering the benefits and detriments of hiring a company at varying prices, consider that low prices don’t ensure long-term security, and high prices don’t ensure the best service. Every company is different, but there are certain things to look for. The total cost should simply include the cost of the parts needed to complete the repair and the time spent doing the actual repair. Additionally, always be wary of companies who are very forward about giving you an over-the-phone price. They have no real way of guaranteeing that price to you without a hands-on diagnosis.
Minimizing Costs to You.
This may be the most important aspect of a company’s repair process, as it’s the part that is most reliant on integrity. The repair company should be asking you a high amount of questions. They should theoretically leave no stone unturned. They should slow down and listen for any sounds and stay aware of any smells that can help the repair be done right the first time. They should take note of the brand, date, and model/serial number of the appliance to make sure that only the correct parts are purchased.
Lastly, and most importantly, they should be actively trying to teach you about what they are doing. A company with integrity wants to create an informed consumer. Profit is always the goal of a business, but a business with integrity will do everything they can to help you long-term, and this includes teaching you how to avoid damage in the future. An appliance repair service who isn’t willing to teach its clients is lacking in the area of integrity, and should be avoided.
All of these tips can be used to help you choose the best repair company for you. Being mindful of all of this information can help ensure that your technician will get the job done correctly the first time, and leave you with the resources to protect your appliances AND your wallet from damage long-term.
