*Hiring Company:Guinco Service: Whirlpool Service Provider

Hiring Company Description:

Guinco Service was founded by Jeff Guinn in Fort Worth, Texas on April 15, 1997. We are a family owned and operated business that started out in a garage with Jeff as the sole technician. Over the years, our family has grown to over 80+ employees. Guinco, a Whirlpool Service Provider, currently provides service to an area that spans the central Oklahoma and north Texas.

We are nationally recognized as an elite servicer, as well as an authorized service company for many of today’s leading brands in the home appliance industry. All of our service technicians are factory-trained to provide the highest quality service for our customers. All staff members attend classes and seminars on a regular basis to stay current and knowledgeable in order to provide the best service experience possible.

At Guinco, the ultimate goal is to build quality customer relationships through satisfaction and loyalty. Our friendly customer service and knowledge is one of a kind and includes both a professional and a personal touch. We pride ourselves on old-fashioned, hands-on customer service methods and value the fact that the majority of our service calls come directly from customer referrals. We will always try our best to go above and beyond each customer’s expectations

Appliance Repair Technician – Experienced

We are looking for EXPERIENCED candidates with EXCEPTIONAL customer service for an Appliance Repair Technician position.

We are a leading service provider with a high quality of standards for repair and customer satisfaction. We are leading the way with technology for our customers that not only exceed their expectations but also provide them the highest skilled professional service technicians and service experience possible. Today we run close to 100,000 service calls in North Texas, Oklahoma, Arizona and Kansas.

Qualifications:

Experience – preferably 3+ years
Full Line Appliance Repair (sealed system, refrigeration, cooking, cleaning, laundry)
Refrigeration & Sealed Systems
Must be able to pass pre-employment drug screen, criminal background check, and driver’s license check
Must be able to pass a mechanical aptitude test
Must be enthusiastic and customer service focused
Ability to read, write, and speak English (bi-lingual always a plus)
Must be able to lift or maneuver 50 pounds and occasionally up to 125 pounds

Responsibilities:

Accurately diagnose and repair home appliances to include; Washers and Dryers, Gas and Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers.
Maintain a high level of customer satisfaction
Ability to communicate effectively – with customers, tech support, dispatch. routing and management.
Must achieve and maintain:
- High First Call Completes
- Low Recalls
- Parts & truck organization
- Knowledge of the product
Ability to make decisions in a timely fashion
Ability to work both independently and on a team
Basic Computer Skills and iPad working knowledge
Technical/Mechanical Aptitude
Dispatch from your home to customer locations in order to repair residential home appliances
Process transactions related to the in-home repairs
Collect payments, issue receipts, and electronically process repair records, customer data, and technical information via a company-issued tablet or laptop.

Ability to read, write, and speak English (bi-lingual always a plus)
Must be able to lift or maneuver 50 pounds and occasionally up to 125 pounds

Why Work at This Company?:

At Guinco, we provide competitive pay, based on experience and ongoing training in a collaborative, supportive, and team-oriented setting. In the Appliance Repair Technician role, you will enjoy working independently as a representative of a leading retailer and in-home service provider.

Exceptional Benefits Offered
- Full benefits package
- Health insurance (50% paid by company for employee, 100% paid by company after 5+ years of service)
- Dental insurance (50% paid by company for employee)
- Vision insurance (50% paid by company for employee)
- Health Savings Account (HSA) (company contributions)
- 25k company paid life insurance policy
Paid Time Off
Holidays pay
Bereavement Leave
Maternity/Paternity Leave
401k with company match
Long Term Disability (100% paid by company)
Uniforms (company provided)
Vehicle (company provided)
Company Provided Truck stock
Tablet or laptop

Additional Info:

We have a fully stocked warehouse with a huge inventory supported and fulfilled by the nation’s two largest appliance parts distributors.
We do in-office part pre-screens and pre-orders parts for the majority of calls run by our field technicians.
We are paperless and all service orders and data are done electronically.

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