Get to Know Our Appliance Repair Technician Supervisor

What Our Customers Say About Louie:

I was requesting service through the Whirlpool site to repair my washer, I specifically waited two weeks to use Guinco due to their fabulous reviews despite there being earlier appointment options with other companies. Guinco called me to let me know that they didn’t want to charge me for a visit since they knew the part I needed was out of stock. They mentioned they would call me back once the part is in…I never expected them to actually call me back but sure enough, about a month later they did and scheduled a service in two days. On the way to my house, the technician, Louie C. called and said he was about 20 minutes away and asked if I had my receipt for the washer, I said yes, but I know my washer is out of warranty. He said that’s OK I don’t mind calling them to see if they can make an exception. I sent him the order details, and he called Whirlpool and got the service and repair covered under their warranty. Talk about ABOVE AND BEYOND. Seriously I have never received customer service like this, that could have cost my family about $400-$500. You guys are fabulous and I will be recommending you to anyone that will listen. Thanks very much!!