Education
How to prepare for a service.
At Guinco, we’re dedicated to creating an educated public. We’ve racked our brains and written a quick guide to preparing for your technician visit, as well as a few FAQ’s for each appliance you could run into.
" We know how stressful a broken appliance can be, and we’re here to do anything in our power to alleviate that stress by all means possible."
What appliance brands do you work on?
We work on Whirlpool brand appliances and service Whirlpool, Kitchenaid, Jenn-Air, Maytag, Amana, Roper, Gladiator and Estate.
Does your tech call before arriving?
If special requests are required for your appointment, please be sure to share this with your customer service representative when you’re setting up your service appointment.
Will your tech be able to complete the repair today?
On average we complete 80% of our service calls on our first trip. Our calls go through a pre-screening process to make sure our technicians are fully equipped to service your appliance. However, sometimes parts need to be ordered.
What types of payments do you accept?
We accept cash, check and all major credit cards.
Do I have to be home to receive service?
We prefer a person 18 years or older to be present during repairs. However, if someone is unable to do so, we can still repair your appliance if special arrangements are made. Be sure to let a customer service representative know when scheduling your appointment.
How do I cancel an appointment?
If you are wanting to cancel your appointment, the best way to reach us is by phone at 817.568.2866
Do you sell parts?
We do sell parts. You can order parts for pickup or delivery. Deliveries are subject to additional fees.
What happens if the technician doesn’t have the part?
On average we complete 80% of our service calls on our first trip. Our calls go through a pre-screening process to make sure our technicians are fully equipped to service your appliance. However, sometimes parts need to be ordered. Should we need to return with a part, there will be no additional travel fees.
Do you have a warranty policy?
Yes. If a repair is completed and the part that we replaced fails again, it will be fully covered within one year. A diagnosis is good for 30 days should you choose not to go with the repair.
Do you service evenings or weekends?
3:00 – 6:00pm is our latest service appointment available. We are closed on Sundays and only under certain circumstances will we service on Saturdays.
Is there a way to expedite services?
It varies. We do have a cancellation list that may have the capability of bumping up your time. Be sure to ask your customer service representative.
Are you open on holidays?
We observe all major holidays and our offices are closed during the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day