At Guinco, we’re dedicated to creating an educated public. We’ve racked our brains and written a quick guide to preparing for your technician visit, as well as a few FAQ’s for each appliance you could run into.
We work on Whirlpool brand appliances and service Whirlpool, Kitchenaid, Jenn-Air, Maytag, Amana, Roper, Gladiator and Estate.
If special requests are required for your appointment, please be sure to share this with your customer service representative when you’re setting up your service appointment.
On average we complete 80% of our service calls on our first trip. Our calls go through a pre-screening process to make sure our technicians are fully equipped to service your appliance. However, sometimes parts need to be ordered.
We accept cash, check and all major credit cards.
We prefer a person 18 years or older to be present during repairs. However, if someone is unable to do so, we can still repair your appliance if special arrangements are made. Be sure to let a customer service representative know when scheduling your appointment.
If you are wanting to cancel your appointment, the best way to reach us is by phone at 817.568.2866
We do sell parts. You can order parts for pickup or delivery. Deliveries are subject to additional fees.
On average we complete 80% of our service calls on our first trip. Our calls go through a pre-screening process to make sure our technicians are fully equipped to service your appliance. However, sometimes parts need to be ordered. Should we need to return with a part, there will be no additional travel fees.
Yes. If a repair is completed and the part that we replaced fails again, it will be fully covered within one year. A diagnosis is good for 30 days should you choose not to go with the repair.
3:00 – 6:00pm is our latest service appointment available. We are closed on Sundays and only under certain circumstances will we service on Saturdays.
It varies. We do have a cancellation list that may have the capability of bumping up your time. Be sure to ask your customer service representative.
We observe all major holidays and our offices are closed during the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
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